Privacy Policy

HideBoost ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using HideBoost, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Email address, username, password (encrypted)
• Profile Information: Discord tag, in-game character names (optional)
• Payment Information: Processed through Stripe and PayPal (we do not store credit card details)
• Order Information: Service details, game account credentials (encrypted, deleted after completion)
• Communication Data: Support tickets, messages, feedback

2.2 Booster Verification Information

For booster applicants, we additionally collect:

• Identity Documents: Passport or government-issued ID photos
• Selfie Verification: Photo holding identification document
• Payment Details: PayPal email or bank account information for payouts

All identity documents are encrypted and stored securely. Access is restricted to authorized personnel only.

2.3 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies: Session cookies, preference cookies, analytics cookies
• Log Data: Access times, error logs, system events

We use collected information for various purposes:

• Service Delivery: Process orders, connect you with boosters, complete transactions
• Account Management: Create and maintain your account, authenticate users
• Communication: Send order updates, respond to inquiries, provide support
• Security: Verify identity, prevent fraud, protect against unauthorized access
• Improvement: Analyze usage patterns, improve services, develop new features
• Marketing: Send promotional emails (with your consent, opt-out available)
• Legal Compliance: Comply with legal obligations, resolve disputes

We do not sell your personal information. We may share your information in the following situations:

4.1 Service Providers

• Payment Processors: Stripe, PayPal for transaction processing
• Hosting Services: Cloud infrastructure providers
• Analytics Tools: Website analytics and performance monitoring
• Communication Services: Email delivery, support ticketing systems

4.2 Boosters

When you place an order, we share necessary information with the assigned booster:

• Game account credentials (encrypted, for piloted services)
• Order specifications and requirements
• Discord contact information (if provided)

4.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Investigate potential violations or fraud

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data encrypted in transit (SSL/TLS) and at rest (AES-256)
• Access Controls: Restricted access to personal data, role-based permissions
• Secure Storage: Game credentials stored in encrypted format, deleted after order completion
• Regular Audits: Security assessments and vulnerability testing
• Password Protection: Bcrypt hashing for all user passwords
• Two-Factor Authentication: Available for all users, mandatory for boosters

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for different periods:

• Account Information: Until account deletion or 2 years of inactivity
• Order History: 5 years for accounting and legal purposes
• Game Credentials: Deleted within 24 hours of order completion
• Identity Documents: Deleted 90 days after booster account termination
• Communication Records: 3 years for support and dispute resolution
• Analytics Data: Aggregated data retained indefinitely, anonymized

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@hideboost.com or through our Contact Page.

We use cookies and similar tracking technologies:

8.1 Types of Cookies

• Essential Cookies: Required for basic site functionality
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Track effectiveness of advertising campaigns

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Our website may contain links to third-party websites (e.g., Discord, Twitch, social media). We are not responsible for the privacy practices of these external sites.

We encourage you to read the privacy policies of any third-party sites you visit.

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we discover that we have collected information from a child under 18, we will delete it immediately. If you believe we have collected information from a child, please contact us at privacy@hideboost.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

By using our Services, you consent to the transfer of your information to our facilities and to third parties with whom we share it as described in this policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes (if you've opted in)

Your continued use of the Services after changes indicates your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Privacy Email: privacy@hideboost.com
• General Support: support@hideboost.com
• Contact Form: Contact Page

We will respond to all requests within 30 days.